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• When will I receive my order? Your order will arrive in 2-3 business days.

• Where will I receive my order? At the address selected in the purchase process (your office or home).

• If I want to receive information from Raices de la Tierra, what do I have to do? You can sign up for our Newsletter and we will inform you of the updates.

• Can I buy in a physical store? Yes, we are at your disposal from Monday – Friday from 8:30 a.m. to 2:00 p.m., at Calle Brea, 23, Polígono de Carrús, 03206, Elche (Alicante).

• If my order arrives defective or damaged, what should I do? Write an email to Report the problem and start the return process. We will change your order as soon as possible.

• Can I return my order? Yes, you can return your order. Check the conditions in the SHIPPING INFORMATION section.

• Can I unsubscribe from the Newsletter? You can easily unsubscribe from the Newsletter that you receive in your email and from the menu of your account.

• How can I make a claim? You can make a claim through our Customer Service email:


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