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Delivery in 24/72 hours from Monday to Friday.

Orders placed on Saturdays, Sundays or holidays, the period will begin to run from the first following business day.

From Monday to Friday, since the purchase order is processed.

Raices de la Tierra is not responsible for possible delays derived from incidents related to the carrier.

Shipping costs: Free for purchases over € 55.

You have the right to return or exchange any product in bad condition or damaged within 14 days from the day after receipt of the order. Contact Raices de la Tierra and we will help you with the process.

Once it arrives at our offices and we verify that the order is in the same condition in which it was delivered, without having opened and/or unsealed and in the original packaging that was sent to you, we will refund you with the value of the item returned by the same payment method chosen in the purchase process, within the established legal period of 14 days, and in which you would be responsible for the returning costs. Besides, you would be responsible for the extra costs resulting from your choice of changing an address, different from the one that was indicated in the order.

The European Commission has created an online dispute resolution platform for buyers and sellers, within the EU or Norway, Iceland and Liechtenstein, to resolve any dispute related to the purchase of products and services online without having to go to court.

You can send your claim to an authorized dispute resolution by using the platform.

The platform only works with dispute resolution organism authorized by their national governments based on quality standards related to fairness, transparency, efficiency and accessibility.

The platform is easy to use and guides you step by step through the dispute resolution process.


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